Have Questions? We Have Answers!

Below is a compilation of frequently asked questions from our customers. If you have any further inquiries, please consult our contact page or reach out to us by phone.


Do I need a resellers certificate?

To qualify for a sales tax exemption at Select Liquidation, you must possess a valid reseller's certificate. In the absence of a certificate during invoicing, sales tax will be added to your total. It's worth mentioning that residents of Alaska, Delaware, Montana, New Hampshire, or Oregon are exempt from sales tax requirements for all transactions within their states. For guidance on obtaining a reseller's certificate, please refer to this article.

How do I apply?

If you'd like to make purchases on any of our marketplaces, just click on the "Register" option at the top of our page. Typically, it takes around 48 hours for your application to be reviewed and approved. Once approved, you will receive a confirmation email containing instructions on how to proceed with placing an order.

Why hasn’t my application been approved yet?

Please allow up to two (2) full business days for your application to undergo approval. If your pending application has not been approved, please double-check that you have submitted the required documentation and feel free to reach out to us for assistance.


How do I place an order?

To make a purchase, reach out to your assigned sales representative. If you haven't been assigned one yet, please request a callback, and we'll promptly assign one to assist you. Your sales representative will provide a detailed program explanation and provide precise freight quotes. Once your order is processed, you'll receive an invoice in the mailbox linked to your account.

Can I cancel an order?

If you have more than two consecutive cancellations, you may face a ban from our platforms.

What if there's a problem with my order?

Upon receiving your shipment, you have a 48-hour window to submit a claim, allowing you ample time to document your claim thoroughly. For detailed instructions on how to file a claim, please refer to Section 3A of the Truckload Agreement Form.

Can I track my order?

You can contact your sales representative or email shipping@selectliquidation.com at any time for an update on your shipping status.


What forms of payment are accepted?

We primarily accept wire transfers as our payment method. You will find detailed payment instructions on your invoice. If you are not familiar with initiating a wire transfer, we suggest contacting your financial institution for assistance.

When is payment due? What do I do once I’ve placed an order?

Payment is due within two business days from the date of invoicing. Failing to make a full payment within this timeframe may result in the termination of your account. Upon successful payment, you will receive a confirmation. Please anticipate up to two full business days for your payment to be processed.

Will a US Sales tax be added to my order total?

If you have a tax certificate on your account, US Sales Tax will not be included in your order total.


How does shipping work?

Shipping methods differ across programs; please review the shipping details before placing your order.

In most programs, CH Robinson arranges shipping, and the costs are automatically included in the invoice total. However, some programs offer the option for buyers to arrange their own shipping.

Can I pickup my own order?

For Buyer Arranges Shipping orders with Select Liquidation, you may have the opportunity to personally collect the merchandise, provided you have the necessary shipping equipment for the task.

Unless explicitly mentioned otherwise on the listing, you will not have the option to personally collect the merchandise or opt out of the preferred shipping method.

How long can I expect to wait for my merchandise?

Shipping times vary by program. Please consult your sales representative for truckload shipping times.

Need more information?

Please fill out the form below and we’ll get back to you within 24 hours.